Privacy Policy
Swanscrystal Privacy Policy
Effective Date: October 2025
At Swanscrystal, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from our online store.
1. Who We Are
Swanscrystal (“we”, “us”, “our”) operates an online jewelry store offering collections of luxury and fashion accessories. This Privacy Policy applies exclusively to our website and all online services provided through it.
2. Information We Collect
We collect personal information that you provide directly when using our website, including:
- Contact details: name, email address, shipping address, and phone number.
- Account information: username, password, and login details.
- Order information: billing address, payment details, and transaction history.
- Communication data: messages, feedback, or inquiries submitted via our contact form.
- Technical data: IP address, browser type, device information, and cookies for site analytics.
3. How We Use Your Information
Your personal data is used to:
- Process and fulfill your online orders.
- Provide customer support and respond to inquiries.
- Manage your account and order history.
- Send transactional emails, such as order confirmations and delivery updates.
- Improve our website and enhance your shopping experience.
- Send marketing communications (only if you have opted in).
4. Legal Basis for Processing
We process your personal information based on:
- Contractual necessity — to fulfill your purchase or provide requested services.
- Legitimate interest — to improve our site and communicate relevant updates.
- Consent — for optional marketing communications or cookies.
5. Cookies and Tracking Technologies
Swanscrystal uses cookies to improve site functionality and personalize your experience. You can manage cookie preferences through your browser settings. Some cookies are essential for website performance and cannot be disabled.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described above or as required by law (for example, tax or accounting obligations).
7. Data Sharing
We may share limited personal data with trusted third parties strictly for operational purposes, including:
- Payment processors (for secure payment transactions).
- Shipping and delivery partners.
- IT and hosting service providers.
We never sell or rent your data to any third parties.
8. International Transfers
Your data may be processed in countries outside your own jurisdiction. We ensure all transfers comply with applicable data protection laws and that appropriate safeguards are in place.
9. Your Rights
Depending on your location, you may have the following rights:
- Access and obtain a copy of your personal data.
- Request correction or deletion of inaccurate data.
- Withdraw consent to marketing communications.
- Object to certain data processing activities.
To exercise these rights, contact us at info@swanscrystal.com.
10. Security
We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. All sensitive information, such as payment details, is encrypted using secure SSL technology.
11. Marketing Communications
You may subscribe to our newsletter to receive updates and promotions. You can unsubscribe at any time using the link provided in each email or by contacting us directly.
12. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on this page.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Swanscrystal Customer Support
📧 info@swanscrystal.com