Terms & Conditions

Swanscrystal Terms & Conditions

Effective Date: October 2025

These Terms & Conditions (“Terms”) govern your use of the Swanscrystal website and any purchases made through it. By accessing or using the site, you agree to these Terms. If you do not agree, please stop using the website immediately.

1. Eligibility & Account

You must be at least 18 years old (or of legal age in your country) to place orders.
By creating an account or placing an order, you confirm that all information provided is accurate and complete.
You are responsible for maintaining your account confidentiality and all activities that occur under your account.

2. Orders & Acceptance

Placing an order constitutes an offer to purchase products.
We may refuse or cancel orders for reasons including product unavailability, payment issues, or suspected fraudulent activity.
If your order is cancelled after payment, we will issue a refund to your original payment method.

3. Pricing & Payment

All prices shown on our website include applicable taxes unless stated otherwise.
Payment must be made in full using the methods provided at checkout.
We reserve the right to correct pricing errors or update product details at any time before confirming your order.

4. Shipping & Delivery

Orders are shipped to the address provided during checkout.
Ownership and risk transfer to you once the product leaves our warehouse.
Delivery times are estimates and may vary depending on logistics or customs procedures.

5. Returns & Refunds

Returns are accepted within 14 days of receiving your order.
Items must be unused, in original packaging, and include all accessories.
Customized or engraved products cannot be returned unless defective.
Refunds will be processed to your original payment method after inspection of the returned goods.

6. Warranty

All Swanscrystal products are warranted against manufacturing defects for two years from the date of receipt.
This warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
For warranty inquiries, contact info@swanscrystal.com with your order details and proof of purchase.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, belongs to Swanscrystal and is protected by copyright and trademark laws.
You may not copy, distribute, or use our materials for commercial purposes without written permission.

8. User Responsibilities

You agree not to use the website for illegal activities or in violation of these Terms.
You must not interfere with the website’s operation, introduce malware, or engage in fraudulent transactions.
We reserve the right to suspend access to any user violating these conditions.

9. Limitation of Liability

The website and products are provided “as is.”
Swanscrystal is not liable for indirect or consequential damages resulting from your use of the website or products.
Our total liability will not exceed the purchase price of the item in question.

10. Changes to Terms

We may revise these Terms at any time by updating this page.
Your continued use of the website constitutes acceptance of the updated Terms.

11. Contact

For questions about these Terms, please contact:
Swanscrystal Customer Support
📧 info@swanscrystal.com